Conditions of use

1. Read the following conditions carefully

These General Conditions specifically regulate the relationships between Innovatis Hair SL, C/ La Virgen, 80-2 03727 Xaló-Alicante, and NIF B54664248 (hereinafter “Innovatis”) and third parties (hereinafter “Users”) who register as users and/or acquire products Through the online store of the official website of Innovatis (, hereinafter the “Store”.

2. Obligations of the user

The User undertakes, in a general way, to use the Store, to purchase the Products and to use each of the services of the Store diligently, in accordance with the law, morality, public order and the provisions of these General Conditions, and shall also refrain from using them in any way that may prevent, damage or impair the normal operation and enjoyment of the Store by Users or that could harm or cause damage to the goods and rights of Innovatis, its suppliers, Users or, in general, of any third party.

3. Products and Prices

3.1 Innovatis reserves the right to decide, at any moment, the Products that are offered to the Users through the Store. In particular, Innovatis may at any time add new Products to those offered or included in the Store, it being understood that unless otherwise provided, such new Products shall be ruled by the provisions of these General Conditions. In addition, Innovatis reserves the right to stop providing or facilitating access and use at any time and without prior notice of any of the different kinds of Products offered in the Store.

3.2 The Products included in the Store will correspond as credibly as possible as the visual technology allows to display the products actually offered. The characteristics of the Products and their prices appear in the Store. The prices indicated in the Shop are in Euros and include taxes, unless otherwise indicated.

3.3 Shipping costs and timing vary depending on your shipping address.
– Spain 5.95€. Free from 60€. 2-3 days
– Europe 12€. Free from 80€. 2-5 days
– East 40€. Free from 120€. 2-5 days
– North America 18€ . Free from 100€. 2-5 days
– South America 24€. Free from 100€. 2-5 days
– Africa 45€. Free from 120€. 2-5 days

4. Procedure and method of payment of the products

4.1 Within a period of 24 hours, Innovatis will send an email to the User confirming the purchase. Said email will assign a reference code of the purchase, and will detail the characteristics of the Product, its price, the shipping costs and the data of the different options to make the payment of the Products to Innovatis.

4.2 The User who purchases a product through the Store must process his/her payment through payment systems specifically detailed in the Store.

4.3 Innovatis will file the electronic documents in which the contract is formalized, sending a copy to the User once the purchase has been made. The contract will be made in Spanish.

4.4 Confirmation of the order sent by Innovatis is not valid as an invoice, only as proof of purchase. Innovatis will send the Product with its corresponding invoice.

5. Right of Withdrawal

5.1 The user has a right of withdrawal by which he may contact Innovatis via e-mail at the following address: and give up the purchase within a period of no more than 7 working days, counted from of the receipt of the product. The Product must be sent together with the duly completed return sheet and a copy of the delivery note or invoice, duly completed, at the expense of Innovatis the direct cost of returning the Product. Such return will be made in accordance with the instructions that Innovatis indicate to the User in response to his notification of the withdrawal exercise. The User must return the Product within a maximum period of 7 days from which Innovatis indicates the form of return.

5.2 The withdrawal entails the refund of the amount paid. To do this, the customer must indicate on the return sheet the number and the holder of the credit card to which Innovatis must make the payment. The term for said payment will be established by Law.

5.3 The right to withdrawal cannot be excercised when the product is not returned in its original packaging and when the product is not in perfect condition.

6. Customer Service

For any incidence, claim or exercise of your rights, the User may send an email to the address

7. Delivery Service

7.1 The territorial scope of sales through the Store is exclusively for the ones indicated within the purchase options, so the delivery service will only be for that territory. The Products purchased through the Store will be sent to the delivery address that the User indicates once the payment has been verified, the maximum delivery period being the 30 days established by default in the Law.

7.2 The delivery service of Innovatis is carried out in collaboration with several logistical operators of recognized prestige. Orders will not be served in PO Boxes or in hotels or other non-permanent addresses.

7.3 The cost of shipment is not included in the price of the Products. At the time of purchase of the Product, the User will be informed of the exact cost of shipping.

8. Intellectual and Industrial Property

8.1 The User acknowledges that all elements of the Store and of each of the Products, the information and materials contained therein, the brands, the structure, selection, ordering and presentation of its contents, and the computer programs used in In relation to them, are protected by intellectual and industrial property rights of Innovatis itself or of third parties, and that the General Conditions do not attribute to them any intellectual property rights other than those specifically contemplated therein.

8.2 Unless authorized by Innovatis or, where applicable, by third parties entitled to the corresponding rights, or unless legally permitted, the User may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, Make available or allow access to the public through any public communication modality of any of the elements referred to in the previous paragraph. The User must use the materials, elements and information that he accesses through the use of the Store solely for his own needs, being obliged not to directly or indirectly carry out a commercial exploitation of the materials, elements and information obtained through the same.

8.3 The User shall refrain from circumventing or manipulating any technical devices established by Innovatis or by third parties in the Store.

9. Data protection

9.1 In compliance with the Law 15/99 LOPD, we inform you that your personal data and other information provided through the registration form, as well as that from the transactions made, will be included and kept in a file for your treatment, property of Innovatis, until their cancellation is requested. The treatment will be devoted to the development and execution of the sale, the personalized attention of the products and services that it acquires and to the improvement of this care, as well as to the promotion of own and third-party products and services related to Innovatis. You are also informed that your data will be made available to Innovatis, who will treat them with the utmost confidentiality, being the sole and exclusive recipient thereof, and not making assignments or communications to third parties other than those indicated by current regulations. The user expressly authorizes Innovatis to send, even through electronic means, by Innovatis and those entities, commercial communications and promotional offers and competitions. □ yes, I accept (checkbox).

9.2 The User may at any time exercise the rights of access, rectification, opposition or cancellation by contacting Innovatis Hair S.L., C/ La Virgen, 80-2 03727 Xaló-Alicante by electronic mail addressed to attaching a copy of his NIF o the substitutive identification document.

9.3. The answers marked with * in the registration form are obligatory. Your non-response will prevent the purchase of the selected products.

10. Passwords

Innovatis will facilitate the use of personal passwords to the user who registers as such on the website. Such passwords will serve to access the services provided through the Website. The user must keep the passwords in the strictest and absolute confidentiality, assuming, therefore, any damages or consequences of any kind resulting from the breach or disclosure of the secret. For security reasons, the password for telematic access to the services linked to the Website may be modified at any time by the user. The User undertakes to notify Innovatis immediately of any unauthorized use of his password, as well as access by unauthorized third parties to it.

11. Cookies

11.1 Innovatis uses cookies in order to improve its services, facilitate navigation, maintain security, verify the identity of the User, facilitate access to personal preferences and follow their use of the Store. Cookies are files installed on the computer’s hard disk or in the browser’s memory in the folder preconfigured by the operating system of the User’s computer to identify you.

11.2 If the User does not want a cookie to be installed on his hard disk, he must configure his Internet browsing program to not receive them. Likewise, the User may destroy the cookies freely. In case the User chooses to disable cookies, the quality and speed of the service may decrease and even lose access to some of the services offered in the Store.

12. Applicable Law and Jurisdiction

These general conditions are governed by Spanish law. Any dispute arising from the interpretation or execution that may arise in relation to the validity, interpretation, compliance or resolution of this contract shall be submitted to the Jurisdiction and Competence of the Courts and Tribunals of the Valencian Community, with waiver of the jurisdiction that could correspond to the User, provided that the applicable legislation so permits.